Terms and Conditions
Charlie’s Catering is operated by RGC (Hougang) Pte Ltd (UEN 202209058N). By placing an order, you (“the Client”) agree to these Terms and Conditions.
They apply to all packages:
- Full setup packages: Full Buffet, High Tea Buffet and Seminar Packages
- Live Stations
- Delivery-only packages: Mini Buffet, High Tea Mini Buffet, Gourmet Meal Box and High Tea Bento Box
All prices are in Singapore Dollars (SGD) and exclude 9% GST unless stated otherwise.
Last updated: October 12, 2026
1. Ordering and booking
- Orders must be placed at least 5 calendar days before the event date.
- Orders are placed in increments of 5 pax or sets.
- Minimum order quantities apply to each package and are shown on its product page. For Gourmet Meal Boxes, the minimum applies to each cuisine ordered.
- Where an order below the minimum is accepted, a below-minimum surcharge applies. The Client must acknowledge it at checkout.
- All bookings are subject to availability. An order is confirmed only when Charlie’s Catering confirms it in writing.
2. Packages and what’s included
Full setup packages (Full Buffet, High Tea Buffet, Seminar Packages)
- Our team arrives 45 to 60 minutes before the stated meal time to set up.
- Setup includes table layout, skirting and food warmers.
- A full set of disposable wares and serviettes is provided.
- Equipment is collected 2 hours after the stated meal time.
Live Stations
- The minimum order is 50 pax, whether booked à la carte or as an add-on.
- Live Stations may be booked on their own or together with a Full Buffet.
- Venue requirements, such as power supply, space and ventilation, are agreed with the Client during event planning. The Client is responsible for providing the agreed requirements at the venue.
Delivery-only packages (Mini Buffet, High Tea Mini Buffet, Gourmet Meal Box, High Tea Bento Box)
- Food is delivered ready to serve in disposable containers. No setup is provided.
- A full set of disposable wares and serviettes is provided.
- Drinks are not included in Gourmet Meal Boxes unless ordered as an add-on.
Menu substitutions
Charlie’s Catering may substitute menu items when ingredients are unavailable. The Client will be informed in advance.
3. Delivery, fees and surcharges
Delivery fees (per order)
| Package | Fee before GST | With 9% GST |
|---|---|---|
| Full Buffet, High Tea Buffet, Seminar Packages (incl. setup) | $80.00 | $87.20 |
| Live Stations (incl. setup) | from $80.00 | from $87.20 |
| Mini Buffet, High Tea Mini Buffet, High Tea Bento Box | $40.00 | $43.60 |
| Gourmet Meal Box | $30.00 | $32.70 |
The delivery and setup fee is waived for Full Buffet orders with a food total of $1,200.00 or more before GST ($1,308.00 with GST).
Location surcharges
These apply to all packages, on top of the delivery fee. They are calculated at checkout from the delivery postal code.
| Area | Surcharge before GST |
|---|---|
| CBD (Raffles Place, Robinson, Marina) | $10.00 |
| Orchard, Bras Basah, Bugis | $10.00 |
| Sentosa | $20.00 |
| Jurong Island | $20.00 |
| Tuas, Tuas South | $20.00 |
| Changi Airport, Airline Road, Loyang | $20.00 |
Other surcharges
- No-lift access (full setup packages only): $60.00 ($65.40 with GST) per flight of stairs, where food and equipment must be carried up without a lift or ramp.
- Early or late delivery: delivery slots run from 8:00 AM to 7:30 PM. Deliveries before 8:00 AM or after 7:30 PM carry a $50.00 surcharge ($54.50 with GST).
- Public holidays: a surcharge may apply. It will be confirmed when the order is placed.
Delivery timing
Delivery may arrive up to 30 minutes before or after the scheduled time due to traffic, weather or other circumstances outside our control.
4. Changes and cancellations
Changes
The Client may increase or reduce the number of pax, or change the menu, up to 7 calendar days before the event date. Increases are subject to availability. No changes can be made within 7 calendar days of the event.
Cancellations
| When the cancellation is received | Cancellation charge |
|---|---|
| 7 or more calendar days before the event | 50% of the total order value |
| Less than 7 calendar days before the event | 100% of the total order value |
Cancellations must be made in writing by email or WhatsApp.
5. Payment and refunds
- Online orders: full payment is made at checkout.
- Invoiced orders: payment is due within 30 days of the invoice date.
- Large events: a 50% deposit is required to confirm the booking. The balance is payable as stated on the invoice.
- Payment methods: PayNow, bank transfer, and credit or debit card.
- Refunds: any refund due after cancellation charges is made to the original payment method within 30 business days.
6. Food safety
These apply to all packages.
- In line with Singapore Food Agency (SFA) guidelines for catered meals, food must be consumed within 2 hours of the meal time. For delivery-only packages, this is 2 hours from delivery.
- No takeaway containers are provided. Guests should not take leftover food away from the event.
7. Issues with an order
Problems with an order must be reported within 2 hours of the delivery time, with photos. Send them to hello@charliescatering.com.sg or WhatsApp +65 9028 7343. Reports received after this window may not be considered.
8. Halal certification
Charlie’s Catering is halal-certified by MUIS (Majlis Ugama Islam Singapura). A copy of the current certificate is available on request.
9. Allergens
All meals are prepared in a kitchen that handles allergens, including peanuts, tree nuts, eggs, dairy, soy and wheat. We cannot guarantee that any dish is free from traces of allergens. Clients with dietary requirements or severe allergies should tell us in writing when ordering. We will try to accommodate requests but cannot guarantee complete removal of allergens.
10. Equipment and property
All equipment supplied for full setup packages and Live Stations remains the property of Charlie’s Catering. This includes tablecloths, warmers and decorative props. The Client is liable for loss of or damage to this equipment during the event.
11. Limitation of liability
Our liability for any order is limited to the value of that order. We are not liable for indirect or consequential loss arising from delays, substitutions or service issues outside our reasonable control.
12. Governing law
These Terms and Conditions are governed by the laws of Singapore. Disputes are subject to the exclusive jurisdiction of the Singapore courts.
13. Changes to these terms
Charlie’s Catering may amend these Terms and Conditions at any time. The version in effect when an order is confirmed applies to that order.
Contact
Email: hello@charliescatering.com.sg
Phone and WhatsApp: +65 9028 7343